Why the customer is always right!

The Consumer Rights Act 2015 (“CRA”) is the biggest single change in consumer law for three decades and as the new year starts businesses will really see the CRA begin to bite. The new Act is a significant update of previous consumer legislation but even though, for a large part, the CRA appears to mirror the old legislation you ignore the new terms, rights and remedies at your own peril. Goods Any goods you supply must still satisfy the basic criteria i.e. be of satisfactory quality and fit for purpose as well as matching their description and any sample provided but the CRA also imposes a new requirement that goods should also match any model seen or examined by the consumer. So, overall,

Search By Tags
Recent Posts
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square

©2017 SNS Solicitors is the trading name of SNS Group LLP (registered number OC400312)
which is authorised and regulated by the Solicitors Regulation Authority, SRA number 623061. 

Denning House, 1 London Road Maidstone, Kent ME16 8HS

We're social too

  • LinkedIn Social Icon
  • Twitter Social Icon
  • Facebook Social Icon
  • Instagram - Black Circle