Gareth Scott
- 3 min
Why the customer is always right!
The Consumer Rights Act 2015 (“CRA”) is the biggest single change in consumer law for three decades and as the new year starts businesses will really see the CRA begin to bite. The new Act is a significant update of previous consumer legislation but even though, for a large part, the CRA appears to mirror the old legislation you ignore the new terms, rights and remedies at your own peril. Goods Any goods you supply must still satisfy the basic criteria i.e. be of satisfactory
