Why the customer is always right!

The Consumer Rights Act 2015 (“CRA”) is the biggest single change in consumer law for three decades and as the new year starts businesses will really see the CRA begin to bite. The new Act is a significant update of previous consumer legislation but even though, for a large part, the CRA appears to mirror the old legislation you ignore the new terms, rights and remedies at your own peril. Goods Any goods you supply must still satisfy the basic criteria i.e. be of satisfactory quality and fit for purpose as well as matching their description and any sample provided but the CRA also imposes a new requirement that goods should also match any model seen or examined by the consumer. So, overall,

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